Step away regularly
Take time away from gambling and choose an activity without stakes or rewards.
Need support now? Gambling Help Online provides free, confidential support. gamblinghelponline.org.au ↗ Responsible gambling information for Australia.
On This Page
Wellbeing
Put your wellbeing first
Gambling can affect your finances and emotional health. You can seek help before a crisis develops.
Keep essentials separate
Set aside money for housing, food, bills and savings before considering any gambling spend.
Reach out to someone
Support is available if you need advice, a break or help with someone else’s gambling.
Risks
Know the potential harms
- Gambling outcomes are uncertain and should not be relied on for income.
- Trying to win back losses may lead to spending more.
- Borrowing, hiding gambling or using essential funds are signs to stop and reassess.
- Promotional credits and free spins can carry conditions and financial risk.
For people in Australia, ACMA says online casino games and online slots are illegal online gambling services. Read ACMA consumer guidance.
Spending limits
Spending boundaries and essentials
Decide on boundaries first
If using a lawful service, check its available deposit and loss controls. A limit is a safeguard, not a spending goal.
- Set essential costs aside and do not borrow to gamble.
- Find out when a requested limit change will apply.
- Clarify whether a limit applies to deposits, losses or both.
- If limits are hard to maintain, consider stopping and seeking independent support.
Time boundaries
Manage time and take breaks
- 01
Choose a stopping point
Set an end time before you start and use a reminder outside the gambling service.
- 02
Make time away count
Close the service, silence gambling alerts and switch to another activity.
- 03
Check in with yourself
Notice any changes to sleep, work, relationships or thoughts about gambling.
- 04
Get support if needed
If you keep extending sessions or cannot stop, contact a support service.
Self-exclusion
FastPay self exclusion and access blocks
Self-exclusion can put distance between you and a gambling service. Check what is covered and how it works; one request may not block every website.
| Approach | Check the scope |
|---|---|
| Service self-exclusion | Ask the provider about its process, duration, account coverage and rules for reopening access. |
| BetStop register | BetStop covers Australian-licensed online and phone wagering providers, not every type of gambling service. |
| Blocking tools | Ask your device or financial provider which blocking options are available and what they restrict. |
Read the national register’s coverage and sign-up details directly at BetStop ↗.
Warning signs
When gambling may be causing harm
Trying to recover losses
Increasing stakes, playing longer or trying to win back money after a loss.
Financial strain
Borrowing, missed bills or difficulty protecting money for essentials.
Everyday life changes
Poor sleep, secrecy, conflict or gambling taking precedence over work and relationships.
These signs can be a prompt to seek support; this information cannot assess or diagnose your circumstances. Gambling Help Online offers resources to help you consider what to do next.
Where to find help
Independent support across Australia
Gambling Help Online
Free, confidential help is available, including online counselling across Australia.
Get Bonus Now
BetStop register
Find out about the national self-exclusion register for licensed online and phone wagering.
Claim Bonus
Where to find help
The Australian Government lists national and state gambling support services.
Play NowYou can seek help if someone else’s gambling affects you. Support services can help you consider boundaries and look after your wellbeing.
Your next move
Choose one helpful action
Speak with a counsellor
Gambling Help Online offers free, confidential online support.
Visit Gambling Help Online →Plan a pause
Close gambling services, silence related alerts and choose something away from gambling. Support can help you plan what comes next.
Browse support options →Understand register coverage
BetStop applies to Australian-licensed online and phone wagering providers. Check its scope and registration process.
Check BetStop →Get help for yourself
Support is available when another person’s gambling affects your wellbeing, relationships or finances.
Find help →Common questions
FastPay responsible gambling FAQs
How can I access FastPay self-exclusion?
FastPay’s published information does not specify a self-exclusion process. Contact support at [email protected] for instructions on restricting or closing an account.
Does FastPay offer deposit limits?
FastPay’s published information does not list deposit-limit settings or other responsible-gambling tools. Ask support what account controls are currently available; limits alone cannot prevent every harm.
Does BetStop cover every online casino?
BetStop covers Australian-licensed online and phone wagering providers. Check its official scope before relying on it for a particular service.
Can I get support if someone close to me gambles?
Yes. Gambling Help Online provides information and support for people affected by another person’s gambling.
More information
More FastPay information
FastPay responsible gambling: practical guidance for Australian players
FastPay safer gambling: know the risks
Treat gambling as paid entertainment, not a way to earn money or recover losses. Results are uncertain, and play can become difficult to control when spending, time or emotions begin affecting daily life.
In Australia, consider essential costs, debts and savings before spending on gambling. Do not borrow, chase losses or keep playing because a win seems due. If gambling brings stress, secrecy or conflict, take a break and seek support early.
- Set a spending boundary before you sign in, and stop when you reach it.
- Choose a playing time in advance and set an alarm or calendar reminder.
- Keep gambling money separate from rent, bills, food and emergency funds.
- Avoid gambling when tired, upset or affected by alcohol.
- Review transactions so you can keep track of deposits and losses.
FastPay deposit limits and account controls
FastPay’s published information does not specify built-in safer-gambling tools or deposit-limit settings. Check your account area or contact support to ask which limits, cooling-off options or account controls are available before depositing.
FastPay lists EUR as its currency. The first-deposit activation minimum is EUR 20; this is a transaction condition, not a suggested gambling budget. The welcome offer is 100% up to EUR 500 + 100 free spins. Promotional terms should never prompt you to spend more.
FastPay self exclusion and taking a break
FastPay’s published information does not set out a self-exclusion process, duration or account restriction procedure. Contact support and ask for clear steps to close or restrict your account.
FastPay lists 24/7 support by email at [email protected]. Ask for confirmation of any restriction and do not open another account while your request is being handled. If gambling is affecting your relationships, work, sleep or finances, contact an Australian gambling counsellor or health professional.
Recognise harmful gambling patterns
Warning signs can include hiding deposits, feeling unable to stop, playing longer than planned, using essential money or feeling anxious when not gambling. Increasing stakes, chasing losses and neglecting responsibilities are also reasons to stop and seek help.
A break can help you consider whether gambling still feels like a choice. While away, remove saved payment details, use available access blocks, tell someone you trust and fill that time with work, exercise or social activities.
Find support in Australia
People in Australia can contact a state or territory gambling support service, financial counsellor, GP or other qualified health professional. They can help with urges, debt, family impacts and plans to reduce or stop gambling. You do not need to wait for losses to grow before seeking support.
If someone is in immediate danger or experiencing a mental health crisis, contact local emergency or crisis services. FastPay states a minimum age of 18, so people under 18 must not use the service. Safer gambling starts with firm boundaries and asking for help early.
