Contact by email
Send your enquiry to [email protected] and keep a copy of your message for reference.
On this page
Ways to contact FastPay
Ways to contact FastPay
FastPay lists email as its support channel. For account or payment questions, write to [email protected].
Written enquiries
Email [email protected] with a clear subject and retain the sent message.
Formal complaints
Email support with the details of your complaint and ask for the applicable procedure and next steps.
Email support
FastPay support: make your email count
Give the issue and reference
Describe the issue clearly and include relevant dates or transaction references. Ask what happens next and keep the reply for your records.
- Use the email address linked to your account where possible.
- Never include your password or authentication codes.
- Keep your sent message and any case reference.
- Ask support to confirm the next action.
FastPay customer service
FastPay customer service
Use a clear subject line
Email [email protected] with a concise account of the issue and any relevant references. Check attachments before sending and avoid including unnecessary personal or payment information.
Support availability
FastPay support hours and replies
| Support detail | Published information |
|---|---|
| Availability | See the current terms |
| Timezone | A support timezone is not stated. |
| Reply time | A guaranteed email response time is not stated. |
| Holiday cover | Holiday arrangements are not stated. |
FastPay lists support as available 24/7 but does not publish an email response target. Availability does not guarantee a particular reply time.
Message preparation
Prepare your enquiry
Keep your message focused: explain the issue, provide relevant dates or references, and ask one clear question. Send it to FastPay support by email.
Do not include passwords, one-time codes or full payment details in your first email.
Help topics
Common reasons to contact support
Complaints
Complaints and escalation
- 01
Explain what happened
Include relevant dates, references and any replies you have received.
- 02
Request the complaints process
Ask for a case reference, the relevant rule and the next review step.
- 03
Keep a record
Save the written response and ask support to clarify any further escalation route.
Independent assistance
Independent support in Australia
| Service | Website | What it offers |
|---|---|---|
| Gambling Help Online | gamblinghelponline.org.au | Offers gambling support and online counselling in Australia. |
| BetStop | betstop.gov.au | Provides information about national self-exclusion for licensed online and phone wagering. |
| ACMA | Interactive gambling complaints | Provides information on reporting prohibited interactive gambling services. |
These organisations are independent of FastPay. Contact them for the services described; direct account enquiries to FastPay support.
FastPay help
FastPay contact FAQ
How do I contact FastPay support from Australia?
Email [email protected]. Include a brief description and relevant references, but leave passwords and unnecessary private details out.
Does FastPay offer live chat?
FastPay lists email as its support channel. Live chat is not stated in the published support details.
How quickly will FastPay reply to my email?
FastPay lists 24/7 support but does not publish a guaranteed email response time.
Where can I find independent gambling support?
Gambling Help Online offers support across Australia. ACMA provides information about reporting prohibited interactive gambling services.
More FastPay help
Related information
FastPay contact: support for Australian players
FastPay support channels and details
FastPay lists email as its support channel. Australian players can contact [email protected] about account, payment or website questions.
FastPay lists 24/7 support, but does not state separate hours for individual channels. The published contact details provide an email address; no phone number or live chat is listed.
FastPay customer service: what to include
Write from the email address associated with your account if possible, and describe the issue clearly. Include relevant dates or transaction references, but never send your password or full payment details.
FastPay states that a KYC Policy is available. If you have a verification query, ask support which documents are needed and how to submit them securely.
FastPay live chat and reply times
Email is FastPay’s listed support channel; live chat is not stated in the available information. For help, contact [email protected].
Support is listed as available 24/7, but FastPay does not publish a guaranteed email response time. Keep a copy of your enquiry and include any relevant deadline.
FastPay help: common contact questions
FastPay’s published support information lists email and 24/7 availability. It does not specify a dedicated FAQ or a response-time target, so contact support for account-specific help.
FastPay states that withdrawals take a couple of minutes. This is the stated withdrawal timing, not a promised resolution time for a payment enquiry; contact support if you need an update.
How to escalate a FastPay complaint
If the first reply does not resolve the issue, respond in the same email thread to keep the history together. Explain the outcome you are seeking and ask for the complaint to be reviewed.
Keep dated records of your messages and relevant account or transaction details. FastPay does not publish a formal complaint escalation route, external dispute body or complaint timeframe; ask support to confirm the next step in writing.
Keep follow-up messages in the same thread where possible. If the process is unclear, request FastPay’s formal complaints procedure and any further review options.
